FAQs

  1. Where do you supply?
    • Our customers are mainly based in the UK & Republic of Ireland (and associated offshore islands such as Jersey & Guernsey), with a proportion of orders required for delivery to the EU and other Western European countries.
    • In principle we can deliver anywhere in the world, but we do not deal with the US or Canada - any direct communication from these countries will therefore be ignored.
  2. Is there a minimum order quantity?
    • Some of our products are available in single items or tens of items, while others have a larger minimum order quantity.
    • For instance, Premier Grade veneered panels can be bespoke produced in single items, while larger minimum orders will generally apply if a commercial product needs to be specially made for you - in this case any minimum quantity is determined by the manufacturing site for that product.
  3. Can you deliver to site?
    • Yes, it is possible to deliver to site, and many of our products have been delivered to residential addresses, so you are not restricted to deliveries to commercial areas only.
    • Please be aware however, that high-sided articulated vehicles are regularly used, so unless you advise us at the time of your order of any restrictions that make delivery by such a process unfeasible, or if there are specific time restrictions in place, it is possible that such a vehicle will be used to deliver your goods at any time during normal working hours. (See our Terms & Conditions for details.)
  4. What is your typical lead-time?
    • The lead-time of your delivery will depend upon a number of factors, for instance whether the product is available for immediate despatch, and the transit time involved.
    • If the goods are in the UK and available for immediate despatch, we can normally offer deliveries to mainland UK within 1-2 days, and most of mainland Europe within 3-4 days.
  5. Can you offer cutting/profiling/polishing/further processing?
    • Facilities are available on site at some of our mills offering a wide range of processing, such as CNC routing, edging, edge-profiling, etc.
    • Should the form of secondary processing required not be avaialble at the mill (e.g. polishing), we can arrange this for you via a network of professional and reliable subcontractors with whom we have built up long-standing partnerships.
    • In principle we can offer any form of further processing you may require.
  6. Do you have a brochure/price list that you can send me?
    • This website has been designed to act as our online brochure, and each of the pages within this site can be printed as a brochure page, should you want a hard copy. This ensures any information you are given is as up-to-date as possible and any amendments are made quickly.
    • It is not feasible to prepare a price list due to the enormous range of product options available - for instance many of our supplies are manufactured and processed to customers' exact specifications. Each enquiry is costed and quoted on its own merits, in order to ensure our prices are as competitive and accurate as possible.
    • We are investigating the possibility of designing an online costing facility for use by existing customers that will give a budget costing for each product.
  7. Can I use some of your images on my own website or brochures??
    • All images shown on this website, on printed materials, or sent via email (including specially prepared illustrative images) are subject to copyright. We will consider selling our images for single use on your website or brochure on a case-by-case basis.
    • In the unlikely event we are not the copyright owner of a particular image used on our website we will seek permission from the owner of the images on your behalf and forward their details so they can grant permission direct to you.
    • Please be advised that the use of any images without the direct permission of the copyright holder can prove very costly.
    • (Please see our legal notice for full details.)
    • The following websites offer more information regarding copyright:
  8. Do you have an Environmental Policy??
    • As a responsible agent and distributor, we have a strict environmental policy and are continually striving to find ways to reduce the impact our company and our trade has on the environment. (View our full environmental policy)
  9. How can I ensure my wood supplies are from sustainable sources?
    • Over 90% of all European wood consumption (97% of European softwoods) is sourced from within Europe.
    • For additional reassurance ask for goods available under credible independent third party certification schemes, such as the Program for the Endorsement of Forest Certification (PEFC: pefc.co.uk - in new window) or Forest Stewardship Council (FSC: fsc-uk.org - in new window).
    • Winwood Products has been assessed under both schemes and has obtained the following chain of custody certificates:
    • More information can be found at:
  10. What are the industry certifications FSC & PEFC, and what do they mean?
    • The Forest Stewardship Council (FSC) is a global forest accreditation body offering independent third party verification of forest management and timber products. It does not conduct the certification itself, but instead accredits certification bodies to undertake the assessment of forests, timber and timber product processing operations on its behalf and licences them to register organisations to the FSC schemes.
    • The Program for the Endorsement of Forest Certification (PEFC) is a framework for the mutual recognition of credible national or regional forest certification schemes which have been developed to meet internationally recognised requirements for sustainable forest management. It is a single-issue certification scheme, which is why its claims concern only sustainable forest management and the wood or fibre chain from the forest to the consumer.
    • Under both schemes, the verification of the chain of custody of wood is required for all processing companies along the wood chain and the trading companies, which break down already labelled packages of products.
  11. Can you offer sustainable goods with FSC or PEFC Certification?

Please feel free to contact us should you require an answer to any question not answered above.

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