Go to navigation links

Frequently Asked Questions

  1. Where do you supply?
    • Our customers are mainly based across the UK & Republic of Ireland (and associated offshore islands such as Jersey & Guernsey), with a proportion of orders delivered to Western European countries.
    • In principle we can deliver anywhere in the world, but our insurance does not cover the US or Canada.
    • NB: Any direct communication from customers in the US or Canada will be ignored. In such an instance, we would require someone else to deal with us on their behalf.
  2. Is there a minimum order quantity?
    • Some stock products are available in single items or tens of items, while others have a larger minimum order quantity, for instance if they need to be made specially to order.
  3. Can you deliver to site?
    • Yes, it is possible to deliver to site, and many of our products have been delivered to residential addresses, so you are not restricted to deliveries to commercial areas only.
    • NB: Unless you advise us at the time of your order of any physical or time restrictions that make such a delivery process unfeasible, your goods may be delivered via high-sided articulated vehicles at any time during normal working hours of 09:00-17:00 (See our Terms & Conditions for details).
  4. What is your typical lead-time?
    • If the goods you require are currently in stock, we can normally offer deliveries to mainland UK within 1-2 days, or sometimes on the same day. Northern Ireland, Eire and most of mainland Europe can be supplied within 3-4 days.
  5. Can you offer cutting, machining/drilling, profiling, polishing, or other further processing?
    • We can offer any form of further processing you may require, e.g. we offer all manner of sizing, cutting, profiling, profiling, CNC machining and can prefinish products with paint, lacquer, oil, wax.
    • Some of this work is done in-house, although we may also outsource some processes, e.g. to achieve the lowest nett cost.
  6. Can you send me a brochure/price list?
    • This website has been designed to act as our online brochure, to help ensure the information you are provided with is as up-to-date as possible. Any amendments are uploaded as quickly as possible.
    • It is not feasible or cost-effective to prepare a generic price list, as this would be inaccurate for most enquiries we receive. This is because we offer a vast range of options and many of our products are produced to a customer's specific requirements.
  7. Can I use some of your images on my own website or brochures??
    • All images shown on this website, on printed materials, or sent via email (including specially prepared illustrative images) are subject to copyright. We will consider selling our images for single use on your website or brochure on a case-by-case basis.
    • In the event we are not the copyright owner of a particular image used on our website we will seek permission from the owner of the images on your behalf and forward their details so they can grant permission direct to you.
    • Please be advised that the use of any images without the direct permission of the copyright holder can prove very costly.
    • (Please see our legal notice for full details.)
    • The following websites offer more information regarding copyright:
  8. Do you have an Environmental Policy??
    • As a responsible manufacturer & distributor, we have a strict environmental policy and are continually striving to find ways to reduce the impact our company and our trade has on the environment. (View our full environmental policy)
  9. How can I ensure my wood supplies are from sustainable sources?
    • All our products are manufactured within Western Europe unless specifically requested by a customer, and are covered by the EUTR (European Union Timber Regulations), which ensure the materials are sustainably & legally sourced.
    • For additional reassurance ask for goods available under credible independent third party certification schemes, such as the PEFC™ (Program for the Endorsement of Forest Certification) or FSC®(Forest Stewardship Council).
    • Winwood Products has been assessed under both schemes and has obtained the following chain of custody certificates:
    • More information can be found at:
  10. What are the industry certifications FSC® and PEFC™, and what do they mean?
    • FSC® (Forest Stewardship Council) is a global forest accreditation body offering independent third party verification of forest management and timber products. It does not conduct the certification itself, but instead accredits certification bodies to undertake the assessment of forests, timber and timber product processing operations on its behalf and licences them to register organisations to the FSC® schemes.
    • PEFC™ (Program for the Endorsement of Forest Certification) is a framework for the mutual recognition of credible national or regional forest certification schemes which have been developed to meet internationally recognised requirements for sustainable forest management. It is a single-issue certification scheme, which is why its claims concern only sustainable forest management and the wood or fibre chain from the forest to the consumer.
    • Under both schemes, the verification of the chain of custody of wood is required for all processing companies along the wood chain and the trading companies, which break down already labelled packages of products.
  11. Can you offer sustainable goods with FSC® or PEFC™ Certification?